How it works
A repeatable process, applied the same way at every community.
From onboarding through ongoing review, the goal is earlier resolution, complete documentation, and reporting ownership can rely on.
- 01
Portfolio onboarding
We review your communities, policies, and current process, then agree on placement criteria, contact rules, and the outcomes you want at each property.
- 02
Account and ledger transfer
Balances are transferred securely with supporting ledger detail. Every amount is validated against your records before any resident is contacted.
- 03
Resident outreach
Courteous, plainly written first contact that explains the balance, the options available, and how to resolve it, in the channels residents actually use.
- 04
Follow-up cadence
A disciplined, documented schedule of contact so accounts progress instead of aging quietly on a report.
- 05
Payment commitments
Payment in full where possible, or a realistic arrangement structured within the authority you set, tracked and followed through.
- 06
Escalation coordination
When an account cannot be resolved, we hand back a fully documented file and coordinate cleanly with your team and counsel.
- 07
Management reporting
Status, activity, and recovery reporting by community and by portfolio, in a format regional and corporate leadership can act on.
- 08
Ongoing portfolio review
Regular reviews of what is working, where balances originate, and which policy or timing changes would reduce future delinquency.
Non-negotiables
Compliance and separation of funds.
We operate within the Fair Debt Collection Practices Act and applicable state requirements, and we never take custody of client money. Recovered funds are remitted directly to your account. Communication is documented, respectful, and consistent with your community standards.